Returns & Exchanges

Return & Exchange Policy

 

Research Materials – Final Sale

 

All products sold on Valleypeps.com are intended strictly for laboratory research purposes only.

Due to the sensitive nature of research materials and the need to maintain product integrity, sterility, handling standards, and compliance procedures, all sales are final once an order has shipped. We do not accept returns, exchanges, or refunds on research compounds or related products.

 

Damaged, Missing, or Incorrect Orders

 

If you receive a damaged item, an incorrect product, or if items are missing from your order, you must contact us within 48 hours of confirmed delivery.

To request a review, please email info@valleypeps.com with:

• Your order number

• Clear photographs of the outer packaging and product(s)

• A description of the issue

 

Requests submitted after 48 hours from the confirmed delivery time may not qualify for review or replacement consideration.

 

If a claim is approved, Valley Peps may provide:

• A replacement shipment, or

• Store credit

 

Refunds are issued solely at our discretion.

 

Shipping, Delivery & Stolen Packages

 

Customers are responsible for providing accurate shipping information at checkout. Valley Peps is not responsible for delays caused by carriers, weather, customs, or other circumstances outside of our control.

 

We are not responsible for:

• Carrier shipping delays

• Packages marked as “Delivered” by the carrier

• Stolen or missing packages after delivery confirmation

• Delivery issues caused by incorrect or incomplete shipping information provided by the customer

 

Once a package has been marked as delivered by the shipping carrier, responsibility for the shipment transfers to the customer.

If a package is believed to be stolen after delivery, customers should contact the shipping carrier directly and file any necessary claims or reports.

Returned shipments due to incorrect addresses or failed delivery attempts may require additional shipping fees before reshipment can occur.

 

Order Cancellations

 

Orders may only be canceled before processing or fulfillment begins.

Once an order has entered fulfillment, it cannot be canceled or modified.

Valley Peps reserves the right to refuse, limit, or cancel any order at our sole discretion, including orders suspected of policy violations, misuse, fraud, or unauthorized activity.

 

Chargebacks & Payment Disputes

 

By placing an order, the customer agrees to contact Valley Peps directly to attempt resolution before initiating a chargeback or payment dispute with their financial institution.

 

Unauthorized or fraudulent chargebacks may result in:

• Account suspension or restriction

• Refusal of future service

• Submission of order, shipment, tracking, and delivery confirmation documentation to the payment processor or financial institution

 

We maintain shipment records, tracking information, and delivery confirmation for all fulfilled orders.

 

Research Use Acknowledgment

 

All products sold by Valley Peps are intended strictly for laboratory research purposes only and are not intended for human consumption, medical use, or veterinary use.

 

By placing an order, the purchaser acknowledges and agrees that:

• They understand the research-only nature of the products

• They are purchasing products for lawful research purposes only

• They assume responsibility for the proper handling and use of all materials purchased