Returns & Exchanges

1. Research Materials – Final Sale

All products sold on this website are laboratory research materials.

Due to the sensitive and controlled nature of these products, all sales are final once shipped. We do not accept returns or exchanges on research compounds.

This policy helps maintain product integrity, sterility standards, and regulatory compliance.

2. Damaged or Incorrect Orders

If you receive a damaged item or an incorrect product, you must notify us within 48 hours of confirmed delivery.

To request review, email [support@email.com] with:

• Your order number

• Clear photographs of the outer packaging and product

• A description of the issue

Requests submitted after 48 hours may not be eligible for review.

If a claim is approved, we may offer:

• A replacement shipment, or

• Store credit

Refunds are issued only at our sole discretion.

3. Shipping & Delivery

We are not responsible for:

• Carrier delays

• Packages marked as delivered by the shipping carrier

• Incorrect shipping information provided at checkout

Customers are responsible for ensuring accurate shipping details before submitting payment.

Returned shipments due to incorrect addresses may require additional shipping fees to reship.

4. Order Cancellations

Orders may be canceled only before processing begins.

Once an order enters fulfillment, it cannot be canceled.

We reserve the right to cancel or refuse any order at our discretion, including suspected misuse or policy violations.

5. Chargebacks & Payment Disputes

By completing a purchase, the customer agrees to contact us directly to resolve any issue before initiating a chargeback or payment dispute.

Unauthorized chargebacks may result in:

• Account suspension

• Refusal of future service

• Submission of documentation to the payment processor

We maintain shipment confirmation records and delivery verification for all orders.

6. Research Use Acknowledgment

All products are sold strictly for laboratory research purposes only and are not intended for human or veterinary use.

By placing an order, the purchaser acknowledges understanding of this limitation.